Answer: systems such are Shoretel’s licensing are dependent on the MAC address of the original device. After this server’s motherboard had failed, we converted it into VMWare to discover that the voicemail functions were unavailable. ShoreWare Director showed that it would not accept the new MAC address for licensing purposes.
ShoreTel Trunk Test confirms that these switches are operational
Hence, it is vitally important to clone the mac address of the physically licensed hardware onto its converted VM counterpart. ShoreTel doesn’t like it when its license is applied to devices with a MAC address that doesn’t match the originally issued license’s association.