Fedex Ship Manager Installation Notes

For technical support, call 1.877.FDX Assist 1.877.339.2774 during the following hours: Monday – Friday 7 a.m. – 9 p.m. CST; Saturday 9 a.m. – 3 p.m. CST.

This error would occur if you have other Zebra printers installed previously:

the data area passed to a system call is too small

Resolution of above error:

  • Remove old Zebra printer drivers: \\FILE01\itshare$\Software\Drivers\Remove_Zebra_Printers.exe
  • Install printer driver: \\FILE01\itshare$\Software\Drivers\FedEx_Zebra_Driver4_4_57\PrnInstZBR.exe

Export previous settings:

  • Obtain account number: Customize – system settings = account number
  • Check compatibility: FedEx Shipment Manager – Databases – Templates – Recipient1 EXP – check that templates in version 2361 matches those in version 2434
  • Export: FedEx Shipment Manager – Databases – File Maintenance – Export – Recipient1 EXP – Export – Save it into the C:\ of current computer

Import previous settings:

  • FedEx Shipment Manager – Databases – File Maintenance – Import – Recipient1 EXP – Import – Browse into the old machine’s C$ directory for the backed up file(s)
  • Integration Files: copy “\\shippingXP\c$\Program Files\FedEx\Integration\Assistant\Profiles\*” “C:\Program Files\FedEx\Integration\Assistant\Profiles” /Y

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